On-Line Survey

Value Plus Auto Rental has been serving the Rockford area for over 20 years and the Sycamore/DeKalb area since June 2004. We are locally owned and operated business and appreciate the opportunity to serve you.

Thank you for taking the time to view and submit this survey. Please answer the following questions related to your rental. By completing this survey, your name will be entered into a drawing for a $25.00 Gift Card, which will be mailed to the address you list below. Drawings to be held every two months (on or about the 15th).

How did you hear about Value Plus?
Yellow Pages/Phone Book
Internet Search
Shop/Dealer referral
Insurance Company
Personal Reference
Other:

What type of vehicle did you rent?
Small/Economy Size Car
Full Size Car
Deluxe Car
Mini Van or SUV
Cargo Van
Conversion Van
15 Passenger Van
Other:

Were you satisfied with the customer service you received when picking up the vehicle?
Vary Satisfied
Satisfied
Dissatisfied

Did you understand the rental contract and the additional coverage's offered?
Yes
No

If you had questions regarding the contract contents and/or wording, were they adequately answered?
Yes
No

Were you satisfied with the customer service you received when returning the vehicle?
Vary Satisfied
Satisfied
Dissatisfied

Was the condition of the vehicle at the beginning of the rental as expected?
Yes
No
If No, please explain:

It is our desire to offer a competitive price for our rental vehicles. Did you find Value Plus to be competitive with the local market?
Yes
No
N/A - Shop, Business or Insurance Company paid for rental

Comments/Questions:

OPTIONAL:
Name:
Address:
City:
State:
Zip Code:

Thank you for your input! If you entered your complete name and address, you are eligible for a $25 Gift Card.
Odds of winning depend on the number of completed entries submitted.
Only one entry per person per month will be accepted.